Grail Concierge Service

Sourcing a timepiece through a broker gives you direct access to global dealer networks, trade pricing, and professional authentication safeguards without the hassle of searching yourself.

Here is how the standard step-by-step process works:

1. Consultation & Brief: You define the reference number, condition, scope of delivery (box & papers), target era/year, target budget, and desired timeframe.
2. Agreement & Deposit: We'll present a sourcing agreement document that outlines all the terms of the engagement. Once executed, an initial deposit (typically 10%–20% or a flat fee) is placed to secure your request and hold your intent.
3. Global Sourcing: We tap into our global dealer networks, wholesale platforms, and private collector channels beyond public marketplace listings.
4. Presentation & Approval: You receive verified candidate options complete with high-resolution photos/videos, condition reports, scope details, and total landed pricing.
5. Authentication & Inspection: The timepiece undergoes visual checks, mechanical testing on a timegrapher, and serial number verification against stolen-watch databases.
6. Final Payment & Secure Delivery: Once approved, you settle the remaining balance and receive your watch via fully insured, overnight courier backed by an authenticity guarantee.

In the secondary watch market, sourcing deposits are conditionally refundable based on whether agreed obligations are met:

When a Deposit IS Refundable (100% Guaranteed):

• Inability to Source: The exact watch cannot be located within your agreed timeframe.
• Condition & Authentication Failure: The watch fails physical inspection, reveals undisclosed damage, or fails movement/authenticity testing.
• Unagreed Price Increase: The final landed price exceeds your agreed-upon target budget and you choose not to proceed.

When a Deposit IS NOT Refundable:

• Buyer’s Remorse / Change of Mind: You decide not to purchase after the broker locates the exact watch requested.
• Failure to Pay Balance: You fail to wire the remaining balance within the agreed timeframe after approving the watch.

(Why this policy exists: Securing a watch often requires the broker to commit capital, reserve inventory, or place binding wholesale orders on your behalf.)

No, never. If we're unable to source the timepiece in the agreed-upon condition, in the agreed-upon timeframe, or in the agreed-upon price range, you'll get a 100% refund of your deposit.

However, if you cancel after the watch is located and you approve it, the deposit is non-refundable.

Sourcing timelines depend on the rarity and specifications of the piece you are after. For popular modern luxury references, we often locate qualified options within 1 week. For rare vintage or highly allocated timepieces, it can take longer to identify a verified piece that meets our condition and provenance standards.

Every timepiece sourced through Art House Horology undergoes a comprehensive multi-point inspection by expert horologists. We physically inspect the movement, case, serial numbers, dial, hands, and accompanying paperwork/box to guarantee 100% authenticity before final delivery to you. If there is ever a question or concern regarding authenticity, we would be happy to have the timepiece independently authenticated by an independent third-party expert for an additional fee.