Terms of Service
Effective Date: August 23, 2024
Welcome to Art House Horology! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. Product Condition
Unless stated otherwise, you are purchasing a pre-owned timepiece from the second-hand market. Due to the nature of pre-worn items, you understand and accept that the timepiece will exhibit signs of previous wear. This may include, but is not limited to, scratches on the lugs, case, bracelet, and crystal. Each watch is carefully examined and described as accurately as possible. However, some imperfections may not be noted in the description. Should you discover any significant discrepancies, we are committed to working with you to resolve the issue and ensure your satisfaction with the transaction.
2. Return Policy
You have 24 hours from the time of delivery, as confirmed by the adult signature provided through FedEx/UPS/DHL, to issue a claim or return the watch for a full refund if you change your mind. After 24 hours, all sales are final.
3. Payment Surcharge
A 4% surcharge will be applied to any purchase made via credit card.
4. Shipping and Delivery
All watches are shipped via FedEx Standard Overnight delivery. Priority Overnight and Saturday Priority Overnight delivery options are available for an additional cost. Each timepiece is insured for its purchase value. If FedEx is unavailable, UPS will be the alternative carrier. Art House Horology does not ship via USPS. All timepieces are carefully packaged to ensure safe delivery.
5. Watch Servicing
The listing will indicate if the watch has been recently serviced. If the watch has not been serviced and is outside the manufacturer’s recommended service interval, we will assess its performance using a timegrapher and provide a picture of its timekeeping ability according to COSC standards. If we believe the watch requires service and choose to sell it as-is, this will be noted in the listing. Otherwise, you can expect the watch to be running smoothly and not in need of immediate service.
6. Warranty
We do not provide warranties beyond those included with the watch set. If the watch does not come with warranty cards, it will be described as a naked set, and any existing warranty may have expired. Art House Horology does not offer third-party warranty extensions.
7. Photography and Condition
Photos of our timepieces are taken with high-quality cameras and macro lenses to show detailed conditions. You may notice imperfections captured by the camera that may not be visible to the naked eye.
8. Authenticity
Each timepiece is guaranteed to be authentic. It will either include authentication papers or warranty documents showing the provenance relative to the serial number. Any missing items will be disclosed in the listing.
9. Return Shipping
If you return a timepiece within the 24-hour window, you are responsible for the return shipping costs. Returns must be shipped via FedEx or UPS, not USPS, and must be packed in the same manner as received or better. No exceptions will be made.
By purchasing from Art House Horology, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us before making a purchase.
Thank you for choosing Art House Horology!
Contact Information
For any questions or assistance regarding these Terms of Service, please contact us through the details provided on our website.